Search Result of "Zeithaml, Valarie A." 2 Results found

integrating consumer focus across the firm

658.8 ZEI s
Zeithaml, Valarie A., I. Bitner, Mary Jo,
Publisher: Boston: McGraw-Hill; 2003, Collation: xx,668 Hal.: Indek; Ilus.; 28 Cm.;, Language: Indonesia
Location: Perpustakaan Pusat

Services marketing: integrating customer focus across the firm

658.821 ZEI s
Zeithaml, Valarie A., I. Bitner, Mary Jo II. Gremler, Dwayne D.,
Publisher: Boston: McGraw Hill, 2009, Collation: xxviii, 708 hal.: ilus.: ind.; 26 cm, Language: Indonesia
Location: Perpustakaan Pusat